Wag Mates Academy – Terms and Conditions

​

1. Services Provided
Wag Mates Academy provides professional dog training services, including:

• Basic and advanced obedience training - Puppy socialization and manners - Behavioral support for issues such as barking, chewing, and anxiety.

 

All programs are led by experienced and qualified trainers. Training plans are customized to suit the
needs and behavior of each individual dog.

​

2. Client Responsibilities
To support the effectiveness and safety of training, the Client agrees to:

• Provide accurate, complete, and up-to-date information regarding the dog’s health, vaccination status, and behavioral history - Disclose any known behavioral concerns (e.g., aggression, fear, anxiety).

• Follow all guidance provided by the trainer, including any at-home exercises or reinforcement techniques

• Deliver the dog healthy and free of contagious illnesses on the scheduled training date.

 

3. Safety and Assumption of Risk
The Client acknowledges that:

• Working with animals involves inherent risks - Wag Mates Academy and its affiliates are not liable for injuries, damages, or losses sustained during training.

• The Trainer will take all reasonable steps to ensure the safety and well-being of all animals and people involved.

4. Non-Refundable Reservation Fee
To secure a place in the Board & Train Program, the Client agrees to pay a non-refundable reservation
fee of $1,000 at the time of booking. This fee:

• Secures training dates - Covers administrative preparation, trainer scheduling, and setup - Is applied

toward the total program cost.

This reservation fee is non-refundable under all cancellation scenarios detailed below.

5. Cancellations Before Program Start

• More than 14 days before the start date: If the Client cancels with more than 14 days' notice, the $1,000 reservation fee will be retained, and all other payments will be refunded.

•  14 days or fewer before the start date: If the Client cancels with 14 days or fewer notice, Wag Mates

Academy may retain:

• The $1,000 reservation fee - Up to an additional training week's cost to cover lost bookings and scheduling adjustments.

If the full program fee has been paid, Wag Mates Academy will deduct the non-refundable portion (as
outlined above) from the total and refund the balance.

6. Cancellations After Program Start
If the dog is withdrawn from the program after training has commenced, Wag Mates Academy will
retain:

• The $1,000 reservation fee - Payment for all weeks completed in full - Payment for the current week in progress (billed as a full week).
   

Any remaining balance will be refunded to the Client.

7. No-Show Policy
If the Client fails to deliver the dog on the scheduled start date without notice:

• The $1,000 reservation fee will be retained - An additional $1,000 (equivalent to one week’s tuition) may be retained

• Any additional balance will be refunded.

8. Acknowledgment of Non-Refundable Fees
The Client agrees that the non-refundable amounts described in this Agreement represent a fair and
reasonable estimate of the actual administrative and operational costs incurred by Wag Mates
Academy and do not constitute a penalty.

9. Rescheduling and Postponements
Wag Mates Academy reserves the right to reschedule a program due to the following:

• Trainer illness or emergency - Incomplete or inaccurate vaccination records - Illness or injury of the dog - Undisclosed behavioral concerns - Misrepresentation of the dog’s health or history - Observance of national or business holidays.
   

In such cases:

• An alternate start date will be offered within 60 days

• If rescheduling is not possible within that period,a full refund will be issued

• If training is interrupted mid-program, Wag Mates will reassign a trainer and resume services within 60 days. No refund will be issued unless training cannot be completed.

10. Training Outcomes
Wag Mates Academy commits to providing the highest quality training. However:

• Outcomes may vary based on breed, temperament, environment, and the Client’s commitment

• No specific results are guaranteed

• Ongoing support and consistency from the Client are essential for success

11. Training Materials and Copyright
All training materials provided — including videos, handouts, and lesson plans — are the intellectual
property of Wag Mates Academy and are protected by copyright.
Clients may not reproduce, share, or distribute these materials for personal or commercial use without
prior written consent.

12. Privacy and Confidentiality
Wag Mates Academy respects your privacy:

• Personal information will not be shared with third parties without written consent

• Anonymous data may be used internally for service improvement or marketing

• Client information is stored securely and used only for purposes directly related to training services

​​

13. Damages Caused by the Dog
If the Client’s dog causes damage to equipment, property, or facilities during training, the Client agrees
to pay for necessary repairs or replacements.
Clients will be promptly notified of any incidents.

14. Governing Law
This Agreement is governed by the laws of the State of South Dakota. Any disputes arising from or
related to this Agreement shall be resolved through binding arbitration in accordance with the rules of
the American Arbitration Association.

15. Contact Information
If you have questions or require clarification, please contact:
Email: info@wagmatesacademy.com

Phone: (855) 924-4999

16. Updates to Terms
Wag Mates Academy reserves the right to update or modify these Terms and Conditions at any time.
Clients will be notified of changes in writing or via email. Continued use of services after such updates
constitutes acceptance of the revised Terms.

Acknowledgment
By submitting payment, completing a booking, or delivering a dog for training, the Client confirms they
have read, understood, and agreed to all the terms outlined in this Agreement.

17. Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior or
contemporaneous communications, representations, or agreements, whether oral or written, regarding
the subject matter herein.

18. Force Majeure
Wag Mates Academy shall not be held liable for any delay or failure in performance of any part of this
Agreement caused by circumstances beyond its reasonable control, including but not limited to natural
disasters, war, terrorism, labor disputes, government actions, public health emergencies, or power
outages.