Terms and Conditions Policy for Wag Mates LLC
- Dog Training Services
Welcome to Wag Mates, a leading provider of dog training services. By accessing our services, you agree to comply with the terms and conditions set forth in this policy.
Scope of Services
Wag Mates offers dog training services, including but not limited to obedience training, behavior modification, and puppy training. Our services are provided by certified and experienced trainers who are committed to helping you and your dog achieve your training goals.
As a client, you are responsible for providing accurate and up-to-date information about your dog's health, behavior, and training history. You are also responsible for following the training plan provided by our trainers and for practicing the techniques and exercises recommended by our team.
By participating in our dog training services, you acknowledge that there are inherent risks associated with working with dogs. You agree to assume all risks and responsibilities associated with the training, and to indemnify and hold Wag Mates, its trainers, and its affiliates harmless from any claims, damages, or liabilities arising from your participation in our services.
Refunds and Cancellations
Clients reserve the right to change their mind for any reason and request to cancel their training program before its commencement. The following conditions apply:
Cancellation 14 days or more before the start date of the training program, a full refund will be applicable
Cancellation less than 14 days before the start date of the training program, a 30% cancellation fee is applied. Clients will receive a 70% refund.
Once a program has begun, clients lose their right of cancellation of the program unless for extenuating circumstances such as severe illness and/or death.Service provider reserves the right to change the start date of any program for the following reasons without refund:
Trainer is unable to provide services for any reason and a replacement needs to be found
The dog in question does not have their vaccines up to date
National and/or company holidays
If the dog comes into training and is sick and we have not been made aware of the issue previously
If the dog becomes sick during the training program we reserve the right to return dog home and complete training once recovered
Providing false or incomplete information about health status and/or vaccination records
Withholding information about known behavioral issues such as aggression or anxiety
The service provider has 60 days to provide an alternative start date for the program. If the service provider is unable to provide the service promised within those 60 days, the client has the right to a full refund.
Intellectual Property Rights
All content and materials provided by Wag Mates, including but not limited to training manuals, instructional videos, and other training resources, are the property of Wag Mates LLC and are protected by copyright laws. You may not copy, distribute, or reproduce any of our content without prior written permission.
We take your privacy seriously and will not disclose any information about you or your dog to third parties without your consent. We may use anonymous data for research and marketing purposes, but will not disclose any identifying information.
This policy shall be governed by and construed in accordance with the laws of the state of Wyoming. Any disputes arising from your participation in our services shall be resolved through arbitration in accordance with the rules of the American Arbitration Association.
Changes to Policy
We reserve the right to modify this policy at any time without prior notice. Any changes will be posted on our website and will take effect immediately.
Client Responsibility for Damages
Clients are responsible for any damages to equipment or property caused by their dogs during training sessions. If a client's dog damages any equipment or property owned by Wag Mates or its trainers, the client agrees to cover the cost of repair or replacement of the damaged item(s).
By using our services, you acknowledge that you have read and understood these terms and conditions, and agree to be bound by them. If you have any questions or concerns, please contact us at: